Frequently Asked Questions

Frequently Asked Questions

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General Questions

We have been in the cloud infrastructure industry for more than 10 years, year 2020 marking our decade long experience working with cloud infrastructure technologies.
Yes we do, we offer 14 days money back guarantee minus transaction costs on all our monthly plans.
For all hosting plans we offer free trials for you to see exactly what you will be getting and feel how it makes you feel when you work with it. Just request this through a ticket or live chat and we will be happy to set it up for you for the agreed time, which is usually not more than 7days (both non-working days and working days).
All web hosting services are setup immediately without any delay. All cloud and servers (except for Virtual Private Servers) will be setup not more than 48 hours from receipt of payment.
We accept a wide variety of payment methods, this makes it possible to service the entire world. We accept PayPal(Credit Cards, etc.), PayFast(Credit Cards, Instant EFT, Debit Cards etc.), EFT, BTC, USDT, ETH, XRP, BCH.
Yes, we offer discounts for bulk orders, we are always open to negotiations, just engage us on the Live Chat and let us work with you evaluate the best options for you and your business. When you grow we grow.
We offer Hosting, Servers, Cloud infrastructure and Application Support services.
You can always reach us through Live Chat and WhatsApp support during working hours for quick admin instructions, requests, proof of payments or tips. For investigations or technical support queries that will need more than 15minutes to resolve, please always log a Support Ticket on the Client Area found under clients on Manage Account.