Frequently Asked Questions

How long have you been in business?

We have been in the cloud infrastructure industry since the year 2010 of the Soccer World Cup in South Africa, year 2020 marking our decade long experience working with cloud infrastructure technologies.

Do you offer any money back guarantee?

Yes we do, we offer 30 days money back guarantee minus transaction costs on all our monthly plans.

Do you offer any free trial for new users?

No, we do not. But we offer 30 Money Back Guarantee on some selected services that do not need customisation. For all shared hosting plans we offer 30 day money back guarantees for you to see exactly what you will be getting and feel how it makes you feel when you work with it. Just request this through a ticket or live chat and we will be happy to give you your money back if you are not satisfied with our service.

Will my services be setup immediately?

All web hosting services are setup immediately without any delay. All cloud and servers (except for Virtual Private Servers) will be setup not more than 48 hours from receipt of payment.

What payment methods do you currently accept?

We accept a wide variety of payment methods, this makes it possible to service the entire world. We accept PayPal(Credit Cards, etc.), PayFast(Credit Cards, Instant EFT, Debit Cards etc.), Crypto (EFT, BTC, USDT, ETH, XRP, BCH), SWIFT/WIRE, BANK TRANSFER.

Do you offer any discounts for bulk orders?

Yes, we offer discounts for bulk orders, we are always open to negotiations, just engage us on the Live Chat and let us work with you evaluate the best options for you and your business. When you grow we grow.

What other services do you offer?

We offer Hosting, Servers, Cloud infrastructure and Application Support services.

If I need support, how can I reach you?

You can always reach us through Live Chat and WhatsApp support during working hours for quick admin instructions, requests, proof of payments or tips. For investigations or technical support queries that will need more than 15minutes to resolve, please always log a Support Ticket on the Client Area found under clients on Manage Account.

Can't find the answer you need? - Please send us a Support Ticket and we will be happy to help!